How can we help?

Choose your light and select the size, colour and other options shown on its product page. Add it to your basket, check your selection and enter your delivery details at checkout.

Before paying, please double-check your address and the options you have chosen.

The available payment methods are displayed at checkout. These include major credit cards, with options such as PayPal, Klarna, Apple Pay and Google Pay where available for your location and device.

Please email info@essaro-design.com as soon as possible with your order number and the change you would like to make. We will check the status of your order and let you know what is possible.

If your order is already on its way, please see our return policy for your options.

Contact info@essaro-design.com as soon as you notice, including your order number and the correct address. We will check whether the details can still be updated. Changes may not be possible once your parcel has been dispatched.

Our average delivery time is 10–15 working days. Orders placed on Friday evenings or over the weekend are processed from the next working day.

We take care to inspect and securely pack your light before dispatch. For full details, please see our shipping policy.

Delivery is free on every order, with no minimum spend.

Visit Track your order and enter the details requested to see the latest tracking information.

If you need help finding your parcel, contact us with your order number.

First, check the latest update on our tracking page. If the expected delivery time has passed or you need help understanding an update, email info@essaro-design.com with your order number. We will look into it for you.

Yes. Essaro offers a 30-day return period from delivery. Contact us within that period to request a return and receive the appropriate instructions.

Return conditions apply, and personalised or custom-made products may be excluded unless faulty. This does not affect your statutory rights. Read our full return policy.

Email info@essaro-design.com with your name and order number. If something is wrong with the item, include a description and photos where possible.

Please contact us before sending anything back. We will provide the return address and instructions. Include the original parts, accessories and manuals, and use the original packaging whenever reasonably possible.

For a change-of-mind return, return shipping is your responsibility. Essaro covers return shipping when an item is faulty, arrives damaged, is incorrect or needs to be returned because of an error on our side.

We recommend using a tracked service. Please see our return policy for the full conditions.

Approved refunds are processed without undue delay and no later than 14 days after we receive the returned goods or acceptable proof that they have been sent back.

We refund the original payment method unless agreed otherwise. See our return policy for full details.

We do not offer direct exchanges. To choose a different model, size or colour, return the original item under our return policy and place a new order for the one you would like.

Check the description and technical specifications on the product page for your chosen light. Make sure you select the correct size or variant, as the details may differ.

If a measurement or material is unclear, ask us before ordering and include the product name or link.

Dimming options depend on the model and the version you choose. Check the product page for the available options and controls.

If you want to use an existing dimmer, contact us with the light you are considering and your dimmer details so we can check compatibility.

This varies by light. Check the product description and your selected variant to see what is included.

If you cannot find the information, send us the product name or link and we will help you check before you order.

Check the product description and the instructions supplied with your light. Installation requirements depend on the model.

For missing instructions or a question about a fitting, contact us with the product name and your order number if you have already ordered.

This depends on the design. Check the dimensions and adjustment details for the model and size you are choosing. If the range is not listed, ask us to check before you order.

Care requirements vary by material and finish. Follow the care instructions supplied with your light. If you are unsure, contact us with the product name so we can confirm the appropriate guidance.

Please contact info@essaro-design.com as soon as reasonably possible with your order number, a description of the issue and photos of the item and any visible damage.

We will explain the next steps. Essaro covers return shipping for damaged, faulty or incorrectly supplied items under our return policy.

Email info@essaro-design.com with your order number, the product name and a description of the problem. Include photos where they help show the issue.

We will review the details and explain the available next steps. Your statutory rights are unaffected.

Email info@essaro-design.com or use our contact page.

For an existing order, include your order number. For a question about a light, include the product name or link so we can help you more easily.