General Terms and Conditions
This website is operated by ESSARO. Throughout the site, the terms “we”, “us”, “our”, and “ESSARO” refer to ESSARO.
By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service, including all policies referenced herein.
These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.
If you do not agree with these Terms, you must not use this website or our services.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.
1. ONLINE STORE TERMS
By using this website, you confirm that:
- you are at least the age of majority in your country or region of residence;
- you will not use our products or services for any unlawful purpose;
- you will not violate any applicable laws or regulations;
- you will not transmit viruses, malware, or harmful code.
Violation of these Terms may result in termination of access to our services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time where reasonably necessary.
You understand that non-payment-related content may be transferred over various networks and adapted for technical requirements.
Payment information is always encrypted during transmission.
You may not reproduce, duplicate, resell, or exploit any part of our website, products, branding, images, or services without written permission.
3. PRODUCT INFORMATION & AVAILABILITY
We strive to display product descriptions, specifications, colors, and images as accurately as possible.
However, we cannot guarantee:
- exact color representation across devices;
- uninterrupted product availability;
- that all descriptions are entirely error-free.
We reserve the right to:
- modify product information;
- discontinue products;
- limit quantities;
- refuse orders at our discretion where necessary.
4. PRICING & PAYMENT
All prices displayed on our website are shown in the applicable currency and may include taxes where required by law.
We reserve the right to change pricing at any time without prior notice.
Payments are securely processed through trusted third-party payment providers.
5. SHIPPING & DELIVERY
Delivery times shown on our website are estimates only and not guaranteed delivery dates.
Some products may be shipped from international fulfillment centers.
Delays may occasionally occur due to:
- customs processing;
- courier disruptions;
- seasonal demand;
- force majeure events;
- regional logistical disruptions.
Customers are responsible for providing accurate shipping information.
ESSARO is not responsible for failed delivery caused by incorrect customer details or lack of cooperation with customs or delivery providers.
Additional information regarding shipping is available in our Shipping Policy.
6. CANCELLATIONS & RETURNS
Customers may have statutory cancellation rights under applicable consumer laws.
Additional return conditions, eligibility requirements, and refund procedures are outlined in our Return & Refund Policy.
Nothing in these Terms limits your statutory consumer rights.
7. SMART HOME & PRODUCT MODIFICATION DISCLAIMER
Unless explicitly stated otherwise, our products are intended to be used only in their original configuration.
Compatibility with:
- smart home systems;
- dimmers;
- third-party controllers;
- custom electrical systems;
- automation software;
is not guaranteed unless confirmed by ESSARO in writing prior to installation.
Any modification, rewiring, integration, or alteration performed without written confirmation is at the customer’s own risk.
Problems caused by incompatible systems, unauthorized modifications, improper installation, voltage issues, or third-party integrations are not considered manufacturing defects.
We strongly recommend using qualified professionals for electrical installation or modifications.
8. ACCURACY OF ACCOUNT INFORMATION
Customers agree to provide current, complete, and accurate purchase and account information.
We reserve the right to:
- refuse suspicious orders;
- limit quantities;
- cancel duplicate or fraudulent orders;
- prevent reseller or distributor abuse.
9. THIRD-PARTY SERVICES & LINKS
Our website may contain links to third-party services, websites, or tools.
We are not responsible for:
- third-party content;
- third-party policies;
- external websites;
- damages arising from third-party services.
Use of third-party services is entirely at your own risk.
10. USER SUBMISSIONS & FEEDBACK
If you submit reviews, feedback, suggestions, images, or other content to ESSARO, you grant us a non-exclusive right to use, publish, reproduce, and display such content for commercial or marketing purposes.
You agree not to submit unlawful, abusive, defamatory, misleading, or infringing content.
11. INTELLECTUAL PROPERTY
All website content, including:
- logos;
- branding;
- product photography;
- graphics;
- designs;
- text;
- videos;
- product names;
are the intellectual property of ESSARO or its licensors and may not be used without prior written permission.
12. PROHIBITED USES
You may not use this website:
- for unlawful purposes;
- to violate laws or regulations;
- to infringe intellectual property rights;
- to spread malicious software;
- to interfere with website security;
- to conduct fraudulent activity;
- to abuse refund, chargeback, or dispute systems.
We reserve the right to suspend or terminate accounts engaged in prohibited conduct.
13. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by law, our website, products, and services are provided “as is” and “as available”.
We do not guarantee that:
- the website will be uninterrupted or error-free;
- products will meet every expectation;
- all technical information will always be complete or current.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law, ESSARO shall not be liable for:
- indirect losses;
- consequential damages;
- lost profits;
- loss of data;
- delays outside our reasonable control;
- damages caused by improper installation or misuse.
Where liability cannot legally be excluded, our liability shall be limited to the maximum extent permitted by applicable law.
15. INDEMNIFICATION
You agree to indemnify and hold harmless ESSARO, its affiliates, employees, contractors, and service providers from claims, damages, liabilities, and expenses arising from:
- your breach of these Terms;
- misuse of our products;
- violation of applicable laws;
- infringement of third-party rights.
16. SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
17. TERMINATION
We reserve the right to terminate or suspend access to our services where:
- these Terms are violated;
- fraudulent activity is suspected;
- abusive behavior occurs;
- misuse of refund or dispute systems is detected.
18. ENTIRE AGREEMENT
These Terms, together with our policies, constitute the entire agreement between you and ESSARO regarding use of our website and services.
19. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
20. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time.
Changes become effective immediately upon publication on this website.
Continued use of our website constitutes acceptance of any updated Terms.
21. CONTACT INFORMATION
ESSARO Customer Support
Email: info@essaro-design.com